In using the services provided at you agree to be bound by the following Terms of Use

1            Definitions

‘Instructor’: An individual or institution providing an Online Course via Our Website

‘Online Course’: A course provided by an Instructor via Our Website

‘Student’: An individual participating on an Online Course via Our Website

‘Terms’: These Terms of Use

‘Us/We/Our’: [Spokes Education Ltd t/a]

‘Visitor’: An individual who visits Our Website but who does not participate on an Online Course


‘You/Your’: The individual or institution with whom We enter in an agreement pursuant to these Terms

2            About Us

2.1         We facilitate the provision of Online Courses by independent Instructors to Students across the world [by providing a platform and hosting services for the Instructors’ live and recorded instruction, tutoring and learning services].

2.2         Any contracts for the provision of the Online Courses not provided by Us shall be between the Instructor and Student.

3            Using Our Website

3.1         By accessing and/or using Our Website and the Online Courses, You confirm that You have read, agree and are in compliance with these Terms, [the Privacy Policy] and all applicable local, national and international laws, rules and regulations (each as amended from time to time).

3.2         If You are an Instructor You are also subject to the Terms of Agreement which will be supplied to You together with these Terms and which together form the basis of our contract.

3.3         Your use of this Website and the Online Courses is subject to the following conditions (“Acceptable Use Conditions”), and You agree that failure to comply with any one of the Acceptable Use Conditions will be a breach of these Terms by You:

  • You agree to use the Website and to provide and/or access the Online Courses only for lawful purposes and for Your own personal use;
  • You agree not to distribute all or any part of the Website or Online Courses without the prior written consent of Us or the Instructor as appropriate;
  • You agree not to alter or modify any part of the Website or any of the Online Courses without the prior written consent of Us or the Instructor as appropriate;
  • You agree not to knowingly transmit any data or send or submit any content that contains viruses or any other harmful programs
  • Whilst We do all we can to ensure that the Online Courses are of a high standard, You acknowledge that where Online Courses are provided directly to the Student by the Instructor We have no liability for the content or availability of the Online Courses and any Student claims should be directed to the Instructor. We accept no liability for any disputes, claims, losses or damages of any kind that may arise out of the provision of the Online Courses.


4           Registration and Accounts

4.1         Any Visitor can view the Website, but in order to take part in the Online Courses, You must register for a personal account on the Website (a “Student Account”) by providing Your real name, an email address and a password. You agree that You will never divulge or share access or your access information to Your Student Account with any third party for any reason.

4.2         In setting up Your Student Account, You may be prompted or required to enter additional information, including but not limited to Your gender, date of birth and location. Additional information may also be required to confirm Your identity, including (but not limited to) photographic identification for verification purposes.

4.3         You undertake to us that all information provided by You in relation to your Student Account is and will continue to be accurate, current and complete at all times and that You will maintain and update Your information to keep it accurate, current and complete.

4.4         You acknowledge that if any information provided by You in relation to Your Student Account is untrue, inaccurate, not current or incomplete, or You otherwise breach any of Your obligations under these Terms We shall be entitled to suspend or terminate Your access to and use of the Website and Your enrolment in the Online Courses

4.5         We do not use any of Your information for marketing or communication purposes but may pass Your details to the Instructor providing your Online Course.

5            Payment for Online Courses

5.1         The fees payable for Online Courses shall be advertised via Our Website.

5.2         Students may pay fees for Online Courses either directly to the Instructor or via the online portal on Our Website.

5.3         Where payment is made directly to the Instructor We will invoice the Instructor for Our fees as provided in our Terms of Agreement.

5.4         Where payment is made via the online portal on Our Website the Instructor shall invoice Us for the amounts due to the Instructor as provided in Our Terms of Agreement.

5.5         Where payment is made via the online portal on Our Website, Students waive any and all cancellation rights that may be available under any applicable laws including, but not limited to, the EU Consumer Rights Directive (2011/83/EU) as implemented into national law.

5.6         Once payment has been made Students will have access to the Online Courses they have paid for. This access will last for 12 months from the date of payment.


6            Taxes

6.1         It is the Instructor’s obligation to account for and remit any value added tax or other taxes that may apply in respect of fees charged by the Instructor for an Online Course. For the avoidance of doubt We will pay over all sums received (less Our own fee) to the Instructor.


7            Intellectual Property

7.1         Any material or content on Our Website belongs to Us and may only be used by You with Our prior written consent

  • Any material or content prepared and provided by an Instructor as part of an Online Course belongs to the Instructor and may only be used by others with the Instructor’s prior written consent
  • Any material or content prepared and provided by a Student participating on an Online Course belongs to the Instructor

8            Refunds

We are unable to issue refunds for Online Courses and Students should only sign up for an Online Course if they are able to complete the entire course. Where there are issues arising from the provision of the Online Course this is an issue between the Student and Instructor and any claims should be directed accordingly. 


9            General

9.1         We reserve the right to amend these Terms from time to time and if We do so We shall notify You by email to the address provided by You on signing up for Our services.

9.2         You acknowledge and agree that We may stop (permanently or temporarily) providing the Website, Online Courses (or any part of the Online Courses) for whatever reason, at Our sole discretion, without prior notice to You and We shall not be liable for any losses arising therefrom.

  • Where a Student or Instructor breaches any of the terms set out in these Terms of Use We reserve the right to terminate any of Our services as We see fit at Our sole discretion and We accept no liability for losses arising therefrom.
  •  This agreement shall be governed by English Law and the Courts of England and Wales shall have exclusive jurisdiction in respect of any disputes arising.


10          Privacy Policy

We are committed to protecting your personal information and other data provided to us online via our website ( “Website”.

What information do we collect and what do we do with it?

To take advantage of some of our services you may be required to provide limited information to, or register with, the Website. We may use your IP address to help diagnose problems with our server and to administer our Website. The information will be collected when you register with the Website.

We may use the information that we collect to personalise our services to you and to help us select services or materials for inclusion on the Website that may be of interest to you. We may need to pass your information to third parties who help us to maintain, administer or develop the Website but, if so, that information is only given to those third parties for that limited purpose.

We also monitor traffic patterns and usage of our Website to help us improve our Website design and layout. We may pass this information to our partners or other third parties but it will not contain any personally identifying information.

We may want to contact you to notify you of news, changes to the Website, special events or new services or products that we think may interest you. If, at any time, you decide you would rather not be contacted by us to receive such information, please send an email to indicating that you no longer wish to receive such information.

We reserve the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate our systems properly, or to protect ourselves or our users.

Sharing of Information with Third Parties

We will not sell, rent or lease your personal information to others. We will not share your personal information with third parties except in responding to your requests for products or services, without your prior consent.

Your Consent

By using the Website, you acknowledge and agree that in the course of using this Website or registering with it and any services offered via this Website, certain information about you will be captured electronically or otherwise and transmitted to us and, potentially, to any third parties as set out above or to third parties who host our web servers or assist us in maintaining this Website (and in the case of clients in the UK we may send your information outside of the European Economic Area for processing or use in accordance with this Privacy Policy).

If ordered by a court of competent jurisdiction to provide or any governmental or regulatory body with legal power to request any of your personal information collected by us as described in this Privacy Policy, you consent to us providing such personal information to that court or authorised body in accordance with the court's instructions or in accordance with that body’s legal rights.

By using this Website, you expressly agree to the collection and use of your information as set out above for the purposes set out in this Privacy Policy.

What are 'Cookies' and how do we use them?

Cookies - What is a Cookie: A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer's hard drive. On visiting the Website, a cookie will be placed on your computer automatically by our Website. We may use two types of cookies from time to time: "persistent" cookies and "session" cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Website and persistent cookies are cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). More information regarding the use of cookies can be found at

Our Use of Cookies: We do not use our persistent or session cookies to store personal information about you. We use our cookies for monitoring load balancing between our servers while you are linked to the Website, to conduct analysis of user traffic, and to perform web log audits.

How to reject/deactivate Cookies: Most browsers accept cookies automatically but you have the ability to accept/decline cookies by altering the settings in your browser to prevent automatic acceptance of cookies. If you decline/disable cookies, you may not be able to use all the interactive features of the Website or the Website may not be available to you.

Changes to Privacy Policy

We reserve the right to add to or change the terms of this Privacy Policy in our sole discretion, without prior notice to you. If we change this Privacy Policy, we will post the new Privacy Policy on the Website, and it will become effective from the time of posting to the Website.


If you have any queries or problems with regard to this Privacy Policy or the uses to which we put your information, please contact